Return Policy
Bay Area Redwood specializes in custom wood products, salvaged wood materials, milling services, fabrication, and related products made from natural wood. Because most orders are custom in nature, our policies differ from those of traditional retail furniture stores.
Deposits
A deposit of 50% of the total project value is required before production begins unless otherwise agreed in writing.
All deposits are non-refundable.
Deposits are used to reserve production capacity, secure materials, schedule labor, and begin project planning and fabrication.
Order Approval & Production
Orders enter production once Bay Area Redwood generates an internal work order, production ticket, fabrication schedule, material allocation, or otherwise begins processing the order.
Once an order has entered production, the order may not be canceled.
Customers are responsible for all costs incurred after production has begun, including but not limited to material procurement, milling, fabrication, labor, design, engineering, finishing, storage, transportation, and administrative costs.
Any request to modify an order after production has begun may result in additional charges, revised lead times, or rejection of the requested change.
Custom Products
The vast majority of Bay Area Redwood products and services are custom-made.
Custom products & Services include, but are not limited to:
• Building Materials
• Custom millwork
• Custom furniture
• Block benches
• Nature play elements
• Slabs selected by the customer
• Mantels
• Timbers
• Rootwads
• Live-edge products
• Rough-sawn or finished lumber cut to specification
• Custom fabrication
• Milling services
• Customer-owned material processing
• Products manufactured from customer-selected or customer-supplied wood
All custom products are final sale and are not eligible for return, exchange, or refund.
Standard Inventory
From time to time Bay Area Redwood may offer standard inventory items that have not been custom fabricated or modified for a specific customer.
Standard inventory items may be returned within 14 days of delivery, subject to prior written authorization from Bay Area Redwood.
Approved returns are subject to:
• A 15% restocking fee
• Return transportation costs paid by the customer
• Inspection upon receipt
• Deduction for any damage, handling, storage, or reconditioning costs required to return the item to saleable condition
Delivery & Acceptance
Customers are responsible for inspecting products at the time of delivery or pickup.
Acceptance of delivery constitutes acknowledgment that the product was received in acceptable condition.
Risk of loss, damage, theft, improper storage, handling, installation, or misuse transfers to the customer upon delivery, pickup, or acceptance by the customer's representative.
Natural Characteristics of Wood
Wood is a natural material and each piece is unique.
Variations in color, grain pattern, texture, figure, sapwood content, mineral streaking, checking, cracking, movement, shrinkage, expansion, weathering, and other naturally occurring characteristics are normal and are not considered defects.
Because Bay Area Redwood works primarily with salvaged and naturally sourced wood, no two products will be identical.
Case-by-Case Resolution
Bay Area Redwood takes pride in producing high-quality products and maintaining long-term relationships with its customers.
If a product arrives damaged, does not substantially conform to the approved specifications, or presents another legitimate concern, Bay Area Redwood reserves the right to repair, replace, modify, or otherwise resolve the issue at its sole discretion.
Questions regarding an order should be directed to Bay Area Redwood as soon as possible so that an appropriate resolution can be evaluated.